Cleaned Fresh
Cancellation & Refund Policy
(Updated Draft)

Effective Date: July 30, 2026
Last Updated: July 30, 2026

1. Purpose

This policy explains how appointment cancellations, rescheduling, refunds, deposits, and service credits are handled by Cleaned Fresh.

2. Scheduling

Appointments are reserved specifically for each customer. Requests to cancel or reschedule should be made at least twenty-four (24) hours before the scheduled service time. While Cleaned Fresh will make reasonable efforts to accommodate requests received with less notice, approval is not guaranteed.

3. Customer Cancellations

Customers may cancel or reschedule a scheduled service without a cancellation fee by providing at least twenty-four (24) hours' advance notice before the scheduled service time. Cancellations or rescheduling requests received less than twenty-four (24) hours before the scheduled service may be subject to a cancellation fee or other charges if disclosed before booking and permitted by applicable law.

4. Access to the Property

If our team cannot access the property because of locked doors, incorrect codes, unavailable utilities, unsafe conditions, aggressive animals, or other circumstances outside our reasonable control, the visit may be treated as a late cancellation and a fee may apply if previously disclosed.

5. Company Cancellations

Cleaned Fresh may reschedule or cancel services because of severe weather, emergencies, employee illness, unsafe conditions, equipment failure, or other events beyond our reasonable control. We will make reasonable efforts to reschedule promptly.

6. Deposits

If a deposit is required, your booking confirmation or service agreement will explain whether the deposit is refundable or applied to the final invoice.

7. Refunds

Refund requests are reviewed individually. Because cleaning services are performed immediately and cannot generally be returned, refunds are not automatically available after services have been completed. Where appropriate, Cleaned Fresh may offer a return visit, partial refund, service credit, or another reasonable resolution.

8. Satisfaction Guarantee & Service Concerns

If you believe the services provided did not meet the agreed scope of work, you must notify Cleaned Fresh within twenty-four (24) hours after completion of the service. We may request photographs or additional information to evaluate the concern. If we determine the concern is covered under our Satisfaction Guarantee, we may, at our sole discretion, provide a return visit, issue a partial refund, provide a service credit, or offer another reasonable resolution. Requests received more than twenty-four (24) hours after service may not qualify for corrective action or a refund. The Satisfaction Guarantee applies only to services included in the original agreed scope of work and does not cover requests for additional cleaning or services not included in the original booking.

9. Exclusions

Refunds are generally not available for issues outside the agreed scope of work, pre-existing damage, permanent staining, normal wear and tear, odors, discoloration, hidden defects, or conditions that cannot reasonably be corrected through cleaning alone.

10. Chargebacks

Customers are encouraged to contact Cleaned Fresh before initiating a chargeback so we have an opportunity to resolve the concern. We reserve the right to dispute chargebacks with documentation supporting services performed.

11. Force Majeure

Neither party is responsible for delays or cancellations caused by events beyond reasonable control, including severe weather, natural disasters, utility outages, or government actions.

12. Changes

Cleaned Fresh may update this policy prospectively by posting a revised version on its website.

13. Contact

Email: info@cleanedfresh.com
Website: https://cleanedfresh.com